Customer Complaints & Disrepair Manager

🌟 Join STAR Housing as our Customer Complaints & Disrepair Manager 🌟

Salary: £42,000 – £45,500 | Location: Shrewsbury | Full-time, Permanent

Are you a strategic thinker with a passion for customer care and service improvement? STAR Housing is looking for a dynamic and driven individual to lead our complaints and disrepair function.

As our Customer Complaints & Disrepair Manager, you’ll be the go-to expert on regulatory compliance, complaint resolution, and disrepair strategy. You’ll work across teams to ensure timely, empathetic, and effective responses—turning feedback into action and driving continuous improvement.

This is your chance to:

• Lead on Housing Ombudsman and Regulator of Social Housing compliance
• Shape and deliver high-impact training and service improvement plans
• Be the voice of STAR in legal disrepair matters and elected official enquiries
• Influence strategy, performance, and culture across the organisation

We’re looking for someone with:

✔️ Senior-level customer service experience
✔️ Legal or housing sector knowledge
✔️ Strong leadership and analytical skills
✔️ A commitment to doing the right thing for our residents

Join us in creating quality homes and vibrant communities—where your expertise makes a real difference.

📅 Apply now and be part of a team that listens, learns, and leads.